Choose your issue from the options below to see the information you need.
- Call not going to the correct user
- Voicemail not going to correct email
- Calls are going straight to voicemail when user is logged in and available
- Callflow audio messages are not playing
Call not going to the correct user
Check your dial widget or queue setup
How to add or change an answering point
How to modify your call queues
Check any time routing setup
How to add time of day routing
Voicemail not going to correct email address
Check the voicemail configuration in your callflow.
Check any time routing setup
How to add time of day routing
Calls going straight to voicemail when user is available
Complete the troubleshooting steps
Troubleshooting your Jet apps for mobile and desktop
Resave your callflow
Open the callflow you are having issues with. Remove the dial or queue widget that you are having issues with by clicking the widget and clicking the trash can that appears at the top left of the widget. Then re-add this widget from the blue + in the top left corner. Configure the new widget as normal and save your callflow.
If this does not work, contact Jet Support.
Callflow audio messages are not playing
Reupload your audio files
Reupload the audio files into your callflow or queue setup and ensure these are in mp3 format. If this issue persists, contact Jet Support