Troubleshooting

How to Add & Manage Audio Files in JetHub

How to get Debugging Logs for a Hardware

Crackling or Echo while on a call

One way audio, words lost while on a call

How to Disable SIP ALG

Cordless Phone not connecting to Base

How do I prevent Scam Calls

Modem and Network troubleshooting

My callflows are not working as expected

I cannot make or receive calls on my hardware

Common Troubleshooting Issues

Jet App System Requirements & Compatibility

Troubleshooting your Jet phone hardware

Troubleshooting your Jet Soft Phone apps

Troubleshooting FAQs for Jet Soft Phone (Login and Calls)

How to diagnose audio issues and improve call quality

I can't log in to Jet Hub

Yealink Phone Displaying “No Service”

Troubleshooting FAQs for Jet Soft Phone (SMS)

I'm receiving phantom calls on my Yealink phones

I can't edit my Callflows, Phone Users or Queues

Improving your Network or Router Setup

How to send a troubleshooting log

I can't see some menu items in Jet Hub

I'm seeing a SIP Error Code

My outbound calls are showing as spam

I can't log in to my Jet Soft Phone app

My Callflows aren't loading

My call recording file length does not match my call duration

I can't find my Jet phone app login details

Scam or spam callers

I'm being asked to enter a License Key on my desktop app

How do I create a Startup Log?