Modem issues

Account # Issue description Incompatible modem Replaced with
3010
  • Phones were showing no service but could be provisioned and de-provisioned via YMCS without issue.
  • UDP rules and dual bandwidth changes were unsuccessful
 Netcomm wifi 6 hybrid gateway - model nl20  TP Link AX5400 Wifi 6 Modem Router
3384
  • Phones were showing no service but could be provisioned manually without issue.
 Model unknown, modem provided by Telstra, was locked down to only have certain settings available to modify, and restrictions included any QoS, ALG and  Unknown model, TP link brand

 

Modems we know are working