Frequently asked questions

Most businesses are live within 5 minutes. Sign up online, download the app, and your team can start making and receiving calls immediately. Number porting takes a little longer — usually 2–5 business days.

No. There are no setup fees. You pay only your monthly plan cost plus any add-ons you choose.

No hardware required. Your team uses the free Jet app on the smartphones they already carry. The app is available for iOS and Android, as well as desktop (Windows and Mac).

Yes. Number porting is free. The Jet team handles the process end-to-end — there's no downtime during the port. A $50 port-out fee applies if you later move your number to a different provider.

No. Jet Cloud Mobile is month-to-month with no lock-in contract. You can cancel or scale at any time.

The Call Bundled plan at $35/month per number includes:

• 1 dedicated Australian mobile number
• Free softphone app (iOS, Android, desktop)
• 1,000 calls & SMS included per month
• Call flow builder & reporting
• No contract

Excess calls are charged at 6c/min. Excess SMS at 10c each.

Excess calls to Australian landlines and mobiles are charged at 6c/min. Excess SMS at 10c each. All excess usage appears on your next monthly invoice.

Plans are billed monthly in advance. Any excess usage is billed in arrears on the following invoice. All prices are ex GST.

Yes — that's the whole point. The Jet app runs on any iPhone or Android device. Staff keep their personal number and get a separate business number on the same handset. Calls are clearly separated in the app.

The number stays with your business. You can reassign it to a new employee, forward it, or deactivate it — all from the Jet Portal. No disruption to customers.

Yes. With the Call Recording add-on ($10/month per number), all calls are recorded automatically and stored securely in the Jet Portal. You can play back or download recordings any time.

Yes. The app works over Wi-Fi or mobile data from any country. Your Australian number stays active and you won't incur roaming charges — calls are made via the internet, not the local carrier network.

Yes. Jet Cloud Mobile integrates with Salesforce and other major CRMs. Calls are logged automatically and you can click-to-dial directly from your CRM. Contact us to discuss your specific integration requirements.

Australian-based support is available by phone and email. Our team assists with onboarding, number porting, configuration, and any technical issues. We don't outsource our support.

Yes. Jet Interactive has been operating Australia's largest privately owned telco network since 2006. We're not a reseller — our infrastructure is built and managed locally, in Australia.