Note - to submit any Inbound Number port, the client must have completed the Port Authority Form (PAF) from our Docusign.

There is a high rejection rate for 1300/1800s, so you should always try to get an invoice for this service as well. This ensures any rejections are immediately challenged without delay. 

 

For Cat A local ports - click here.

For Cat C local ports - click here.

For mobile ports - click here.

 

 

Submit a 1300/1800 Port

Log into the Symbio Ticketing Portal, select Tickets and Create.Screen_Shot_2022-01-18_at_1.09.28_pm.png

Select the ticket fields to be a Service Request, for Number Porting, 13/1300/1800 Porting, Non Service Affecting, and use the Zendesk ticket number for this port as the external reference.Screen_Shot_2022-01-18_at_1.41.20_pm.png

The subject should be "1300/1800 Port - *inset account name"

Copy + paste the description below and replace the red text:

Hi team please port the below service.

Number: *insert number(s) to be ported

Losing Carrier: *insert losing carrier name
Account Number: *insert current account number from port form

Route to 51643, please enable MoLI Passthrough.

PAF and Invoice attached.

Click Create down the bottom.

Then select Upload Files and upload the PAF and Invoice as 2 separate files.