This article will provide an overview of the Invoices & Payments screen, including how to download invoices. 

To access your billing information, please select Invoices & Payments from the
Accounts menu.

 

Account Balance

Your account balance is comprised of all currently due invoice charges, less any credit amounts you may have on your account

 

 

1. To view your balance click on Billing & then Pay Now

 

 

2. Your balance is shown under the billing summary

 

 

 

How to view Invoices

 

1. To view your invoices click on Billing & then Invoices

 

 

2. This will bring up a list of all invoices along with the status, amount & balance. You can also click the action buttons to download or email the invoices

 

 

This is a list of all Invoices that have been issued for the account you are logged into.
This view will show you the following information:

  • Status - This will either be Paid, Overdue or Payment Due. 
    • Paid means we have received payment in full.
    • Overdue means there is a balance owing on this invoice and the Invoice Due Date has passed. 
    • Payment Due means there is a balance owing on this invoice but the Invoice Due Date is in the future.
  • Invoice Date - This is the date the invoice was issued.
  • Invoice Number - This is the unique identifier of this invoice. Please include this number if you are contacting Jet Support for any invoice queries.
  • Invoice Due Date - This is the date the invoice is due. If you have an automated payment method, it will be processed on this date.
  • Amount - This is the amount invoiced on this date. This is shown in your local currency, which is listed under your Account Balance.
  • Balance - This is the amount remaining to be paid on your invoice.
  • Actions - You can choose to either download your invoice as a pdf, or resend your invoice via email to the emails(s) that usually receive your invoices. 

 

 

How to view Payments

 

1. Click on Billing and then Payments

 

 

8. This will bring up a list of all your payments along with the status & amount. You can click on get more details for additional information including the payment method & any errors from that payment.

 

 

The details of your payments are below

  • Status - This will either be Processed or Error. Please contact Jet Support if you see a Payment Error you do not recognise, and they can provide more information on the reason for rejection.
  • Payment Date - This is the date the payment was processed or completed.
  • Payment Number - This is the unique identifier of this payment, and your reference number. 
  • Amount - This is the amount of the payment that was processed or completed. This is shown in your local currency, which is listed on your invoice. 

If you have any queries on your invoices or payments, please Contact Support and include your account number along with your invoice or payment number.

Please note - any enquiries related to Billing will need to be submitted in writing by an authorised contact on your account.